Audeze and their Lousy Customer Service

[airwax]

what fascinates me is that the lcd-2 can satisfy the here and now setup more easily than the He6 and that quite rightly makes it more popular, but the HE6 is the long haul and can scale to something much bigger I believe the more power (within reason) you throw at it.

Anyway way OT here and like I said lets do a lcd-2 versus HE6 thread sometime lol..

I agree, when is this going to happen?

[cdarcc]

I really like the sound of Jake's HE6 paired with the Bada amp, I have not had the opportunity to try marcus HE6 with EF5 amp because I was so fixated to alex Apex (Peak?) Amp last time.

ha! I didn't know you already have a solo marcus, I want to try it with my ipod classic

[donunus]

Whats this about the lcd2 vs he6? Maybe he-6 vs hd580. It might stand a chance or NOT LOL

[marcusd]

Whats this about the lcd2 vs he6? Maybe he-6 vs hd580. It might stand a chance or NOT LOL

I already started a comparison thread so please feel free to troll comment

[donunus]

Oh alright. You might need this just in case  ...

[Racio]

-snipped-

You may want to go with Hifi Man instead, though honestly I consider the LCD2 a far superior product sonically.

-snipped-

It's a real shame that such an incredibly beautiful sounding product isn't getting the aftermarket customer service it deserves (I honestly hope the Audez'e duo is reading this as well).

what fascinates me is that the lcd-2 can satisfy the here and now setup more easily than the He6 and that quite rightly makes it more popular, but the HE6 is the long haul and can scale to something much bigger I believe the more power (within reason) you throw at it.

Anyway way OT here and like I said lets do a lcd-2 versus HE6 thread sometime lol..

This I reckon is a moot point, for as I vividly recall we already did a 3-way shootfest on the LCD2-HE6-HD800, and to me it's quite settled as to which prevailed...

yeah game on Erwin haha, you heard the HE6 through a twee amp me thinks, try it again with some ef5 power

Though i still want an lcd-2 ...and a Merlin... 

There you go... like I said, it's now merely academic.

[marcusd]

It's a real shame that such an incredibly beautiful sounding product isn't getting the aftermarket customer service it deserves (I honestly hope the Audez'e duo is reading this as well).



This I reckon is a moot point, for as I vividly recall we already did a 3-way shootfest on the LCD2-HE6-HD800, and to me it's quite settled as to which prevailed...



There you go... like I said, it's now merely academic.

yes we did a 3 easy shoot out bro, but the point I made was that the more powerful the amp the more interesting the results might be

The apex for all its wonderfulness is not the most powerful you can get.

Haha... wanting an lcd-2 is the same as buying a he6 and wanting a t1 - in this game there is just want, not need

I did enjoy your scoring though

[sperandeo]

I truly can't believe this!!! I'm shocked!! I had a head band issue with my Audeze LCD2 and the customer service was AAA. They had to ship me 2 different pieces at different times. The communication via email and by telephone was outstanding. I actually started a thread on the exceptional customer service from Audeze.

I haven't had to deal with any warranty issue lately, but the thought that they may be slipping truly makes me sad.

[marcusd]

I truly can't believe this!!! I'm shocked!! I had a head band issue with my Audeze LCD2 and the customer service was AAA. They had to ship me 2 different pieces at different times. The communication via email and by telephone was outstanding. I actually started a thread on the exceptional customer service from Audeze.

I haven't had to deal with any warranty issue lately, but the thought that they may be slipping truly makes me sad.

I have been researching this a bit over the last two days - seems a bit of a 2 tier approach judging by the comments. CONUS and North America seem to be getting great service but the feedback from here, well judging by the comments, is a slightly different service or approach to service that could be more cautious and cost conscious from Audeze.

Perhaps the comments then are based around two different types of after sale strategies, domestic/NA and International.

[dogears]

Haha... wanting an lcd-2 is the same as buying a he6 and wanting a t1 - in this game there is just want, not need

Uhmn, I need an LCD2 and a T1 to test/compare my IEMs.

[Mochan]

Glad to hear you got really great service sperandeo! I think Audeze has more trouble communicating with their overseas customers. If you're in continental USA I think it's a lot better.

Incidentally, I got my LCD2s back. They shipped back the R2 version... with upgraded leather headband! Seems they were "ignoring" my requests to buy it because they wanted to give it to me for free! Pretty good I actually.

In retrospect, Audeze did what needed to be done to correct the issue. The only real failure was their lack of communication -- which really left me in the dark and added to the stress levels. I'm happy that Ken Ball picked up the slack on that part and kept in touch with me throughout the ordeal once he caught wind of what happened.

I think it might have been a difficulty on the part of Audeze to contact me overseas -- though that shouldn't be an issue for email, but they clearly couldn't give me a call without racking up the IDD charges.

All in all, I think I wouldn't have been so distraught if the lines of communication were open and responsiveness. I hope they can address that aspect for their international customers in the future, but at least it seems your experience with their service jives with the experiences of the people on HeadFi who are also in continental USA.

I'll report more on my findings on the LCD2 R2.  Honestly I'm still confused over the R2. Somehow I am not instantly in love with it like I was with the R1.

But kudos to LCD2 for "surprising" me with the LCD2 they shipped back. Digging the new leather headband, although the new earpads they are using don't seem to be of the same quality as the old one.  All things considered I think I owe Sankar an apology for my tantrums, lol, they were busy fixing things in the background -- just weren't communicating it to me.

[sperandeo]

Glad to hear you got really great service sperandeo! I think Audeze has more trouble communicating with their overseas customers. If you're in continental USA I think it's a lot better.

Incidentally, I got my LCD2s back. They shipped back the R2 version... with upgraded leather headband! Seems they were "ignoring" my requests to buy it because they wanted to give it to me for free! Pretty good I actually.

In retrospect, Audeze did what needed to be done to correct the issue. The only real failure was their lack of communication -- which really left me in the dark and added to the stress levels. I'm happy that Ken Ball picked up the slack on that part and kept in touch with me throughout the ordeal once he caught wind of what happened.

I think it might have been a difficulty on the part of Audeze to contact me overseas -- though that shouldn't be an issue for email, but they clearly couldn't give me a call without racking up the IDD charges.

All in all, I think I wouldn't have been so distraught if the lines of communication were open and responsiveness. I hope they can address that aspect for their international customers in the future, but at least it seems your experience with their service jives with the experiences of the people on HeadFi who are also in continental USA.

I'll report more on my findings on the LCD2 R2.  Honestly I'm still confused over the R2. Somehow I am not instantly in love with it like I was with the R1.

But kudos to LCD2 for "surprising" me with the LCD2 they shipped back. Digging the new leather headband, although the new earpads they are using don't seem to be of the same quality as the old one.  All things considered I think I owe Sankar an apology for my tantrums, lol, they were busy fixing things in the background -- just weren't communicating it to me.

I am so happy it all worked out for you. I agree with you that they should not have left you in the dark for so long. Nobody wants to spend $1000.00 on a product and feel like they have been abandoned when something goes wrong. They should have told you what was going on so you wouldn't have felt like they were ignoring you.

There are so many crappy companies out there and when I find a company that really cares I make sure I am loyal to them.

[marcusd]

Ah great a happy ending for all concerned

Now if that r2 does not make you jump for joy Erwin....

[dogears]

Happy ending indeed, congrats!